One of the advantages of the cloud is reduced overhead when it comes to managing software applications and IT functions. There’s no installing or updating, no buying or maintaining hardware, and generally less work configuring and maintaining applications.

But even cloud applications require some management, and company-wide cloud solutions such as SAP Cloud ERP definitely are no exception. Due to their complexity and the fact that systems such as SAP Cloud ERP usually encompass custom code and integrations, there’s still a need for active application management.

This is where cloud application management services come in. Rather than relying solely on internal IT resources, businesses can partner with an experienced service provider such as Navigator Business Solutions for the handling of day-to-day management, monitoring, and enhancement of a company’s cloud ERP environment.

A good cloud application management services provider serves as an extension of your business, securely accessing your systems remotely to perform tasks ranging from routine maintenance and issue resolution to strategic improvements and user support. With deep expertise and best practices developed across industries, a cloud application management services provider will help ensure that your SAP cloud backend is stable, scalable, and aligned with business goals.

The Advantage of Cloud Application Management Services

There are at least five good reasons why your business might consider using cloud application management services instead of doing it in-house.

1. Human Resource Scalability

While your cloud ERP might be highly scalable, the same cannot be said about your IT workforce.

Cloud application management services allow your business to grow and scale your backend systems without having to scale up and maintain your IT department. By using an outsourced cloud application management services provider, you can both adjust operations more nimbly and avoid the pitfalls of having to hire and retain IT staff in a competitive labor market. With cloud application management services, you effectively make application management as scalable as your ERP resources.

2. Better Technology Use

With cloud application management services, a business gets more than just scalable IT support. A good support partner will also proactively enhance existing systems so business systems are optimized and take advantage of the latest technology.

Rather than hiring a new IT specialist or a seasoned professional who might know a few specific SAP modules, a business gets an entire team of experienced professionals with cloud application management services. This helps unlock the full potential of cloud applications and better take advantage of innovations as they are developed.

3. Reduced Operating Costs

An in-house IT employee capable of managing your company’s ERP modules will run between $125,000 and $175,00 per year after factoring in benefits. If your company is using many cloud applications within the ERP solution, labor costs can quickly balloon.

Using cloud application management services will cost less, however, especially since tasks can be completed more quickly because the support provider has an entire team of experts on staff for quickly handling management and challenges that arise.

4. Increased Availability for Strategic Projects

Internal IT teams invariably suffer from time constraints and workforce instability since the average turnover rate for IT staff is higher than in other lines of work. This time and resource constraint means that much of an IT department’s time is spent handling routine management instead of being focused on strategic work that might further grow a company.

When your business uses cloud application management services for day-to-day application management, you free up your IT employees for more strategic initiatives. Much as automation reduces manual tasks so employees can focus on higher-order work, cloud application management services do the same for your IT department overall.

5. Improved Response Times

There are two ways that cloud application management services help with faster response times.

First, there are more hands for application monitoring and problem resolution when your business uses a support provider. Instead of one or a few employees who take care of your application support, your organization instead has a larger team ready when needed.

Second, a cloud application management services provider has deeper expertise on account of this larger stable of expert talent. This expertise leads to faster resolution times and more efficient management, which improves overall application management performance.

Why Navigator for Cloud Application Management Services Support

Our team acts as an extension of your business, securely accessing your systems remotely to perform tasks ranging from routine maintenance and issue resolution to strategic improvements and user support. With deep expertise and best practices developed across industries, we help ensure your SAP cloud landscape is stable, scalable, and aligned with your business goals.

When you use Navigator for your cloud application management services, you get:

Comprehensive Support Services. We perform ongoing application monitoring, testing, issue resolution, and end-user support. Our cloud application management services are specifically designed to address challenges within your core SAP S/4HANA Cloud Public Edition, and we extend support to third-party integrations and custom enhancements.

Proactive System Monitoring and Maintenance. As part of our cloud application management services, we perform system health checks, performance monitoring, workflow, and process monitoring help to identify and address potential issues before they escalate, ensuring continuous system availability.​

Strategic Advisory Services. Beyond operational support, we also offer strategic guidance on system optimization, process improvements, and leveraging new SAP functionalities to drive business innovation and growth. ​

Our Cloud Application Management Services are built to help you realize the full potential of your SAP investment. We prioritize your unique business needs through regular cadence meetings—weekly, monthly, and quarterly. These sessions allow us to tailor our support based on real-world usage and business goals, helping increase user adoption and satisfaction across your organization.

This support is always US-based; our domestic presence ensures clear communication, real-time collaboration, and a deeper understanding of regulatory and industry-specific requirements.

 With direct access to experienced consultants who are aligned with your timezone and business culture, you can count on faster response times, higher service quality, and support that truly understands your operational landscape.

As an SAP Gold Partner with more than 13 years of public cloud experience and more than 30 years assisting businesses with SAP ERP solutions, we’re frankly the gold standard when it comes to SAP support.

Learn more about our Cloud Application Management Services by calling one of our experienced ERP consultants at (801) 642-0123 or by writing us at info@nbs-us.com.