Enterprise resource planning (ERP) platforms—and particularly online ERP software—is used throughout the spectrum of business functions, from finance to supply chain management and human resources to sales. Some of the top ERP systems are used by brands you have certainly heard of, including Amazon and Starbucks.
In this guide, we will look at case studies from some of the best-known companies that use ERP successfully and showcase how ERP systems benefit supply chain management in complex and global organizations.
Which Companies Use ERP Software?
Almost every business can benefit from ERP as a tool to automate processes, streamline workflows and facilitate faster decision making. It is used by small companies, mid-market organizations and enterprises scaling up to accommodate increasing demand and market complexity. Industries, where ERP platforms are commonly used, include:
- Retail and ecommerce
- Not-for-profit organizations
ERP is not restricted to one sector or one particular area of trade. It allows enterprise-wide data sharing and integrations to reduce inefficiencies, drive lower costs, and boost revenue.
ERP Case Studies
One of the easiest ways to showcase performance improvements is to consider real-world case studies and understand how these brands use ERP to gain a competitive advantage.
As the globally dominant ecommerce marketplace, Amazon uses an SAP platform for its ERP needs. SAP is one of the leading ERP systems for managing complex operations, as it incorporates a wide range of tools for managing procurement, identifying logistical requirements, handling financial reporting, and automating the customer experience throughout the order-fulfillment process.
ERP software is customized to the business. In this case, ERP manages dual third-party and direct-order fulfillment, tracks stock levels, initiates automatic replenishment orders, and handles millions of sales and customer interactions every day.
Walmart is another complex, large organization that requires an automated solution to manage physical stores, discount outlets, ecommerce functions, and smaller localized markets, as well as numerous brands. The supply chain includes thousands of vendors and suppliers, with whom managers need to liaise to keep the shelves stocked without excess inventory and increasing organizational costs.
Walmart uses a Microsoft ERP with cloud-based enterprise management to control resources, monitor warehousing capacity, and integrate with existing software tools.
Starbucks uses an Oracle ERP system to automate administrative functions and everyday business processes, including supply chains, finance, procurement, and project management.
The platform delivers real-time information, such as:
- Operational reports
- Sales and revenue data
- Expense analysis
- Stock management metrics
Like other ERP software suites, the solution allows the chain to maintain minimal stocks while meeting customer demand and tracing deliveries to maintain efficiencies.
Choosing an ERP Solution for Your Company
The three ERP system options mentioned—SAP, Microsoft, and Oracle—are the largest ERP solutions on the market. Choosing the most suitable application for your business depends on your organization's focus, the challenges you face, and how you currently manage supply chain, human resources, and financial functions.
These case studies demonstrate how ERP is a key tool used across industries and sectors, supporting growing businesses and multibillion-dollar enterprises in achieving outstanding efficiencies and management control.