A good support partner can make a huge difference during ERP implementation. We see this all the time when we go in and fix poor configurations as part of our SOS service (Save Our System).
The need for a support partner does not end after go-live, however, even when an ERP solution has been implemented properly. There still often are gremlins in the system that must be resolved after go-live, new scenarios that were not considered, routine maintenance, and additional capabilities that are required later as the business grows.
This is why we are more than just an implementation support provider. We’re an ongoing member of your team, helping your business thrive as it grows and evolves.
“One of the really good things about working with Navigator is that we’re still in touch with the consultants who put it in,” says Scott Harris, Senior Vice President and Chief Information Officer for contract pharmaceutical manufacturer, TriRX. “This has been outstanding, because I need someone who understands my system, not just someone who can handle helpdesk issues.”
Learn More About TriRX’s ERP Journey
Ongoing Premium ERP Support
We don’t disappear after go-live.
In addition to spot help when needed, we also offer ongoing premium system support for businesses that want the assurance that help is just a call away.
Our Premium Support option gives your business ongoing support from a dedicated, US-based Customer Success Manager who serves as your point of contact and delivers both semi-monthly reviews of support incidents and a semi-annual account review.
With Premium Support, you also get unlimited application training by our SAP-certified consulting staff and regular business process consulting where needed.
Most importantly, our Premium support comes with live call-in support during local business hours, so you can handle issues as they develop and better leverage your ERP system even as your business needs change.
“They always come up with a solution,” says Christopher Beck, former CIO for shaving manufacturer, Harry’s. “Navigator as a partner has been very supportive.”
Read About Harry’s ERP Success Story
Cloud Application Management Services (AMS)
For businesses that use SAP Cloud ERP, we also offer end-to-end Cloud Application Management Services (AMS).
While traditional IT support is reactive, AMS is proactive. Our AMS service is designed to ensure that your SAP environment operates optimally, allowing you to focus on your core business objectives while leaving the system management to us. We focus on continuous improvement, system monitoring, and alignment with your business goals.
This public cloud service includes ongoing application monitoring, testing, issue resolution, and end-user support. It is specifically designed to address challenges within core SAP Cloud ERP, formerly known as SAP S/4HANA Cloud Public Edition, and extends support to third-party integrations and custom enhancements.
As part of our proactive system monitoring and maintenance, we handle regular system health checks, performance monitoring, workflow management, and process monitoring to help identify and address potential issues before they escalate.
Beyond operational support, AMS offers strategic guidance on system optimization, process improvements, and leveraging new SAP functionalities to drive business innovation and growth.
AMS is about more than keeping the lights on; it’s about driving value.
“If you use SAP, you're going to want a partner like Navigator,” says Matt Geary, director of IT for medical device manufacturer BioDerm. “Navigator is like having SAP on staff.”
Learn About BioDerm’s ERP Journey
There When You Need Help
As an SAP Gold Partner and Grow with SAP Partner, we’ve been assisting businesses with ERP for more than 20 years. We understand the latest ERP technology and how it can help. Just as important, we understand the needs of business and how ERP can help support both agility and ongoing growth.
Even when you are not using AMS or our Premium Support, we’re here to help.
Whenever you have a system or business process need, our experienced ERP consultants are only a call away.
We can help with system optimization, custom report creation, tricky third-party integrations, business process improvements, and customized solutions, among other areas. If it relates to ERP or business process improvement, we can help.
Have an existing ERP solution that we didn’t help implement? No problem. We’re also frequently called in to fix existing ERP implementations that are problematic or not living up to expectations. Some of our most loyal clients are those who implemented with a previous support provider and were ready to throw up their hands until they found us.
“We have had a really strong relationship with Navigator,” says Heather Howard, chief supply chain officer for direct-to-consumer shoe manufacturer Rothy’s. “We can go to them and say, ‘Hey, you guys are the experts. Help us.’”
Read More About Rothy’s ERP Story
Discover why we’re the gold standard for ERP implementation and support. Call one of our experienced consultants at (801) 642-0123 or write to us at info@nbs-us.com. Contact us here.
-45.jpg)
