Rolling out a new enterprise resource planning solution is about outcomes. It is about better financial management and deeper levels of automation and efficiency. It is about improved visibility and analytics. It is about stronger connections with ecommerce and supplier systems. Rolling out a new ERP is not enough. The system must make your business run better.
Part of reaching those outcomes is ensuring employee adoption and making sure current and future employees know how to use the ERP solution. It also means smoothing over the rough edges of the system after rollout, and adjusting the solution as business dynamics evolve.
Customers love us because we actually care about their business success. So we at Navigator Business Solutions don’t just assist ERP implementation and then just disappear. We assist with employee training and offer ongoing ERP support services long after your system has gone live. This is part of ensuring your success.
“It’s easy to give Navigator praise,” notes Matt Geary, director of IT for medical device manufacturer, BioDerm. “If you ever use SAP, you're going to want a partner like Navigator. Typical vendors shy away and say things like, ‘We’re not trained or not certified in that area, so we’re not going to help you.’ Navigator, on the other hand, basically is like having SAP on staff.”
Read more about BioDerm’s ERP implementation journey
Here’s why customers love us, and where we go the extra mile to ensure your ongoing growth and business success long after the system is supporting daily operations.
There are four main areas where we help support your business after ERP implementation. This is guided through a dedicated, US-based customer success manager who is just a call away.
When your new ERP solution rolls out, employees need training. We help with this training, both initially and on an ongoing basis, as employees forget details and new ones require onboarding.
As part of this, we assist you in defining a good onboarding strategy and developing ongoing education programs for helping employees stay sharp with the system.
It is understood and expected that you will have questions and system support needs after implementation. So we offer ongoing support for fine-tuning your system, rolling out new applications, and solving issues that were missed during rollout.
As part of this ongoing support, we offer live call-in support during local business hours and deliver both semi-monthly reviews of support incidents and semi-annual account reviews. If we can’t solve something, we’ll put you in touch with someone who can.
Your needs and system evolve over time. So we provide ongoing help with process consulting and ERP optimization.
This consulting includes health checks and system configuration review, assessing the effectiveness and best practices of various SAP modules in your business context. It encompasses user experience evaluation, identifying challenges and opportunities for improved efficiency. It also includes analyzing current reports and exploring enhancements, and developing custom functionality or integrations where necessary.
For businesses that use SAP Cloud ERP, we also offer application management services (AMS). Our AMS service oversees the day-to-day management, monitoring, and enhancement of your cloud SAP environment for a fully managed ERP solution.
Our team acts as an extension of your business, securely accessing your systems remotely to perform tasks ranging from routine maintenance and issue resolution to strategic improvements and user support. With deep expertise and best practices developed across industries, we help ensure your SAP cloud landscape is stable, scalable, and aligned with your business goals.
We’re here for your business as much as you need it. Our standard support during ERP implementation gets you going, and our wide range of ongoing support solutions means that you’re never left stranded when questions or problems arise later in the growth journey.
You can opt into our additional support services at any time, and frequently you can even get access to the consultant who initially helped install your system.
This continuity of care is one area that sets us apart from many ERP implementation support partners. We become an honorary member of your team, a support partner invested in your ongoing business success. That’s consistently one of the reasons why clients say they love us, and why we’re often recommended both by customers and SAP.
So if you’re considering business process modernization, or you need help with your aging legacy ERP solution, give us a call to learn more. Start the relationship by calling one of our experienced ERP consultants at (801) 642-0123 or writing us at info@nbs-us.com. We love talking shop.