Part of why so many businesses choose an SAP ERP solution is that SAP is robust and widely supported. SAP invented ERP, and it still dominates the space. Because it is so commonly used, businesses served by SAP North America never have to go it alone; there is a robust community of consultants and third-party support service providers that can assist with rollout and post-implementation support.
We’re part of that SAP North America support community as an SAP Gold Partner, and if fact we’re pretty well known by businesses that need help with SAP solutions because we both know the software so well and because we were an early leader with cloud ERP implementation and prepackaged industry solutions based on SAP; we’ve been helping small to mid-sized businesses move to cloud ERP since the beginning.
Implementation journeys such as SAP GROW and a fit-to-standard approach have made ERP implementation a lot easier than when we started helping businesses with it more than 25 years ago, but ERP remains complicated software because it touches every part of a business. Most businesses still need help.
Businesses call on us for two main needs: Ensuring a fast and efficient ERP implementation that’s on time and under budget, and when a company’s existing SAP system is struggling and needs help.
Help with ERP Implementation
ERP implementation is about technology, but really it is about understanding a business and its processes. When we help a business with an SAP North America ERP implementation, we start by understanding the business and its process needs. We then combine this with our deep knowledge of SAP software and the experience gained from having helped businesses in a range of industries roll out more than 500 ERP implementations over the years.
As clients often have told us, we just seem to know what they need. And we have a solution ready for even the hardest problems. That’s because we’ve seen it before.
We treat each business as our own, and one of the things that partners like about us is that we feel like a part of their internal implementation team; clients often call us years later when they have a problem or want to extend their existing ERP solution. We take pride in that level of partnership and support.
We also take pride in talking plainly and keeping ERP implementations on time and under budget. That’s one of our main roles as an implementation partner: knowing the journey ahead and helping our clients avoid the mistakes that lengthen rollout time and cause projects to go over budget.
ERP Support Services
We also help support businesses that are struggling with their existing SAP North America system. We offer both an SOS service and a range of support services for optimizing or expanding an ERP system. These support services include:
Current system optimization. We can perform a system health check and document ways to make the system run more smoothly.
Third-party system integrations. We can help an SAP ERP solution connect with supplier networks, retailer systems, 3PL and logistics services, and any other third-party software that might need integration.
System configuration. We can help businesses properly configure their ERP solution for current or future needs.
User & system administration training. We can help educate employees on how to use or administer the ERP solution according to the process requirements of the business.
Data migration. We can clean up business data and help move it into an SAP solution so the data is useful and actionable.
Business process consulting. We can help refine business processes and fit them to standard SAP methodologies.
Custom add-ons and report development. Although we encourage the use of best practices built into the system whenever possible, we can help develop custom modules and programming logic for those cases when custom code truly is necessary. We can also help with the creation of custom reports.
Our approach is results-oriented and structured, but flexible and tailored to each business. We rely on the IDEAS framework that stresses identifying specific opportunities for improvement, developing a comprehensive strategy, enabling users and stakeholders, analyzing the impact and effectiveness of business process changes, and systemization of new processes through the updating of standard operating procedures.
Give Us a Call When You Need a Hand
So if you are an SAP North America customer and need implementation or ERP support assistance, contact us. We specialize in SAP S/4HANA Cloud Public Edition, SAP Business ByDesign, and SAP Business One systems. Our SAP-trained consultants have years of experience with business processes, databases, and ERP systems supporting your industry.
We’re here to help, and we’d love to talk shop.
You can reach one of our experienced ERP consultants by calling us at (801) 642-0123 or by writing us at info@nbs-us.com.
