Navigator Blog

As a man of the Millennial generation, I rarely visit brick-and-mortar retail stores. But there I was at a shoe store in New York City because Nike was letting me design a custom...

The global supply chain is transforming at a breakneck pace, and an increasing number of distributors are entering the direct to consumer (DTC) sphere. Meeting customer demands...

Customer orders used to be simple. There was phone or showroom. Maybe a fax or an order by email. But really it was simple, and there wasn’t much need for terms like “omnichannel...

The world of distribution is changing at a rapid pace. The mechanics between the point of sale and fulfillment to the customer are increasingly blurry. What is clear is that a...

Smartphones and Millennial sensibilities have created an interesting consumer dynamic: Businesses now are expected to act like friends. This is an important dynamic for consumer...

Sales has changed quite a bit recently.